Akka.NET Support Plans

Learn more about Akka.NET Support Plans

Learn More

Design-Time Support

$3995 per year

Unlimited number of incidents
Unlimited number of seats per organization
Help with design questions, debugging, performance issues, and development-time problems
Support delivered via email
Private issue tracking tool
Access to our #premium-support Discord channel
Exclusive access to live webinar trainings

Buy Now Need a purchase order? Contact us.

Production Support

$9995 per year

Unlimited number of incidents
Unlimited number of seats per organization
Help with design questions, debugging, performance issues, and development-time problems
Support delivered via email
Private issue tracking tool
Access to our #premium-support Discord channel
Exclusive access to live webinar trainings
Patch priority on Akka.NET / all official plugins
Log review / production incident troubleshooting
Access to customer source code
1 business day SLA
Private Slack channel integration with our team
Video calls upon request

Buy Now Need a purchase order? Contact us.

What is Design-Time Support?

Design-Time Support is intended for Akka.NET users who are in the process of getting to production with an Akka.NET application. It's aimed at solving issues and answering questions that come up during the early phases of the Akka.NET development lifecycle:

"What's the best way to implement this long-running workflow with actors?"
"How can we do blue/green deployments into Azure App Services with Akka.NET?"
"I've run into the following error while unit testing with the Akka.TestKit - am I doing something wrong?"
"I need this code to execute 1000 requests per second, but I’m only getting 200 right now. What am I doing wrong or what can I do to improve performance?"
"How can I integrate Akka.NET with my existing ASP.NET and SignalR implementations on .NET 8?"
"Can you help us with a security checklist of our Akka.NET application (currently staged in a User Acceptance Testing environment) before we go into production?"

With Design-Time Support your entire team has access to our Support Portal (powered by FreshDesk) as well as our #premium-support channel on Discord. There are no limits on the number of incidents you can file and everyone on our team can attend our live webinar trainings at no additional charge.

What is Production Support?

With Production Support you get everything that is included in Design-Time Support PLUS the ability to tackle questions and issues aimed at Akka.NET software that is already live in production performing critical work, such as:

"On Jan 15th we observed a prolonged period of instability in our Akka.Cluster - here’s our logs and our configuration for that time period. Can you help us understand what went wrong and how to fix it?"
"We write thousands of messages per second to Akka.Persistence.SqlServer, use an Akka.Persistence.Query to turn those into projections, and we’ve noticed that every 2-3 events per month go missing - what could cause this and can you fix it?"
"We upgraded from Akka.NET v1.4.39 to Akka.NET v1.15.15 and now suddenly it looks like our old messages that serialized Exceptions during critical failures no longer work - what could have caused this?"
"We have observed the following error message appearing periodically in our logs every few days - can you help understand what this does and should we be worried about it?"

With Production Support Petabridge team members can connect to you directly via a private Slack integration, access your source code directly if you wish, and are available for video calls. All of this falls under a 1 business day response time SLA via our Support Portal.

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Let us know how we can help your team!